Last week, I was returning to Melbourne from the Sydney trip. While the flight was about to depart the terminal, the captain made a safety announcement about the Samsung Galaxy Note seven being banned on the airplane due to it's fire risk.
The announcement triggered my own bad memories with Samsung in the recent past in addition to inspiring me to jot down a few lines for this post.
I bought a Samsung Smart TV couple of years ago, and within a year, it started flickering, and I had to approach the customer care for help. Since it was under warranty, they promptly took it away, fixed it. However, it was a bit of frustration to see a brand new TV having technical issues in a short span of time.
In another instance, one of my friends who bought Samsung cell phone faced similar challenges with its quality in a short span of time.
A couple of months ago, there was a major recall of Samsung top loading washing machines that used to blow up. It seems the electrical wires used were substandard.
The issue with Samsung and its devices catching fire is becoming a norm. It is also important to note that, the issue is not just with one product but with most of their popular ones.
Large and globally reputed organizations should have their highest priority on quality in addition to delivering features to the customers. The incidents seen with Samsung products show a deeper problem with its quality control and management. Even though, it is easier to brush it aside saying, these problems can be fixed to have more quality control in place, but I beg to defer.
In the last 20 years of working with large companies, I have observed that there are certain areas in the system which are like cancers. No matter what one does, it keeps coming back and difficult to get it rid of certain issues.
After seeing so many examples of this fire issue with Samsung, I have started believing that, their system has some cancerous issue as well, which could bring the company down, if not now but tomorrow.
Do you think Samsung can fix this or do they have a deeper problem ?