The new form had things like “The furniture if broken has to be replaced by the tenant”, “ Ensure to throw the trash in the bin”, “No smoking allowed in the functional hall” and stuff like that. These rules makes sense but was curious why now ?
I asked the concierge about the rationale of this process, and it seems the previous week some users of the functional hall created a bit of raucous. To avoid those issues in the future, they have brought this new process into place.
I had an aha moment when I heard this. Is this not the same way our organizations and countries work by creating new rules and processes reacting to a problem ? In the case of our apartment, Initially the body corporate trusted the tenants and gave the freedom to use the functional hall but some where in between the trust was broken. I am wondering now, does this new process build the broken trust in any way ? Does this process stop any such problems from happening again ? Is this the right way to handle such issues or is there a better way ?
5 comments:
I think of a process as the way we work around here. You can describe your process in a document, and change the document or add new documents as much as you like, but that doesn't change the way people behave.
I think of a process as the way we work around here. You can describe your process in a document, and change the document or add new documents as much as you like, but that doesn't change the way people behave.
Absolutely Ben. In the situation I have described in the post, how do you suggest we change the behavior of people ?
Yes, If a process / system is defined as a fool proof system. For example, If a bank leaves the ATM machine without any security then what will happen?
Hi Vatan,
A system could be a fool proof system and am sure it would reduce the thefts. What is the root cause of the issue bank is trying to address here ? Can the new process eliminate the root cause ?
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