The last weekend, I approached concierge of our apartment complex to get permission to use the functional hall. The concierge pulled out a print out and asked me to sign it. I have used the functional hall many times before and haven’t seen this new process of signing a form.
The new form had things like “The furniture if broken has to be replaced by the tenant”, “ Ensure to throw the trash in the bin”, “No smoking allowed in the functional hall” and stuff like that. These rules makes sense but was curious why now ?
I asked the concierge about the rationale of this process, and it seems the previous week some users of the functional hall created a bit of raucous. To avoid those issues in the future, they have brought this new process into place.
I had an aha moment when I heard this. Is this not the same way our organizations and countries work by creating new rules and processes reacting to a problem ? In the case of our apartment, Initially the body corporate trusted the tenants and gave the freedom to use the functional hall but some where in between the trust was broken. I am wondering now, does this new process build the broken trust in any way ? Does this process stop any such problems from happening again ? Is this the right way to handle such issues or is there a better way ?