tag:blogger.com,1999:blog-21080042.post3292429922582724446..comments2024-03-17T17:03:47.760-07:00Comments on Agile World: Customer experience is as important as QualityVenkatesh Krishnamurthyhttp://www.blogger.com/profile/11471239057569635943noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-21080042.post-68580542017314982842013-11-05T01:12:44.601-08:002013-11-05T01:12:44.601-08:00Good post Venkatesh Good post Venkatesh Anonymoushttps://www.blogger.com/profile/06496823989966453700noreply@blogger.comtag:blogger.com,1999:blog-21080042.post-30244047512989421422013-10-19T15:45:03.889-07:002013-10-19T15:45:03.889-07:00@Rumadak, Thanks Ruma @Rumadak, Thanks Ruma Venkatesh Krishnamurthyhttps://www.blogger.com/profile/11471239057569635943noreply@blogger.comtag:blogger.com,1999:blog-21080042.post-21274840886264885772013-10-19T15:43:41.353-07:002013-10-19T15:43:41.353-07:00Hi Dave,
Thanks for sharing the video. I watched ...Hi Dave,<br /><br />Thanks for sharing the video. I watched the video and it is interesting to see they way the salespeople play around the psychology of the consumers.Venkatesh Krishnamurthyhttps://www.blogger.com/profile/11471239057569635943noreply@blogger.comtag:blogger.com,1999:blog-21080042.post-15957423006721305412013-10-19T13:58:17.846-07:002013-10-19T13:58:17.846-07:00This is a common experience in auto sales. In fac...This is a common experience in auto sales. In fact, it's a part of their training in many dealerships to over-promise and then take the fall for under-delivering. In the 1996 film "Fargo," William H. Macy plays just such a scene.<br /><br />http://youtu.be/E5gwc4UizUc<br />Dave Gordonhttp://blog.practicingitpm.com/noreply@blogger.comtag:blogger.com,1999:blog-21080042.post-90158942320810668722013-10-19T03:14:55.496-07:002013-10-19T03:14:55.496-07:00
Great Post, highlights a very very important conc...<br />Great Post, highlights a very very important concept!Anonymousnoreply@blogger.com